Frequently Asked Questions

What sets Tummala Logistics apart?

We provide guaranteed timelines and cost transparency, industry-leading accuracy with an exceptionally low mis-pick rate, flexible order editing, and a hands-on partnership approach where we work closely with brands of all sizes.

Can I be involved in onboarding and ongoing fulfillment?

Yes — if the client desires, the client can be fully involved during onboarding and can remain engaged throughout the fulfillment process with visibility, communication, and control at every stage.

What types of products can you store and distribute?

We store and distribute all types of products, across e-commerce, retail, wholesale, and specialty categories.

Is insurance available?

Yes, insurance coverage is available to protect your inventory and shipments.

What happens if shipment is delayed?

In the rare event of a delay, we proactively communicate and take every possible step to resolve the issue quickly and minimize impact.

Can order changes be made after submission?

Yes — order changes can be made prior to fulfillment, subject to processing status.

What regions do you serve?

We serve brands shipping throughout the U.S. and internationally. Contact us for region-specific details.

Do you require minimum volume?

There are no minimums. We offer flexible plans with transparent pricing.

How long before my inventory is ready to ship?

Once inventory is received and processed, orders can ship immediately — typically within 24 hours.

Can I use my own carrier accounts?

Yes — you can link your carrier accounts or use ours with negotiated rates.

How do I get inventory to your warehouse?

Ship via your preferred carrier or let us arrange freight at competitive rates.

Do you handle returns?

Yes — we provide standardized returns processing and restocking.

Can you handle kitting or subscription boxes?

Absolutely — we specialize in kitting, bundling, and subscription fulfillment.

How do I track inventory and orders?

Clients can track through our WMS system and Tummala Portal, giving you real-time visibility.